Cleaning your computer ..................................................................................................................................................29
Enabling HP Easy Clean (select products only) .......................................................................................................29
Removing dirt and debris from your computer.......................................................................................................29
Cleaning your computer with a disinfectant ...........................................................................................................30
Caring for wood veneer (select products only) .......................................................................................................31
Packaging and transporting guidelines ..........................................................................................................................31
Accessing support information .......................................................................................................................................31
5Removal and replacement procedures for authorized service provider parts...................................................................34
Component replacement procedures..............................................................................................................................34
Preparation for disassembly ...................................................................................................................................34
Bottom cover ...........................................................................................................................................................34
Battery .....................................................................................................................................................................35
Solid-state drive ......................................................................................................................................................39
WLAN module ..........................................................................................................................................................41
WWAN module .........................................................................................................................................................42
Speakers ..................................................................................................................................................................44
Touchpad .................................................................................................................................................................45
Fan ...........................................................................................................................................................................47
Audio board..............................................................................................................................................................48
Fingerprint reader....................................................................................................................................................49
Power connector cable ............................................................................................................................................50
Heat sink ..................................................................................................................................................................51
System board...........................................................................................................................................................52
Display assembly.....................................................................................................................................................56
Keyboard with top cover..........................................................................................................................................62
6Using Setup Utility (BIOS) ....................................................................................................................................................64
Starting Setup Utility (BIOS) ............................................................................................................................................64
Updating Setup Utility (BIOS) ..........................................................................................................................................64
Determining the BIOS version .................................................................................................................................64
Preparing for a BIOS update ....................................................................................................................................65
Downloading a BIOS update............................................................................................................................65
Installing a BIOS update ..................................................................................................................................65
7Backing up, restoring, and recovering .................................................................................................................................67
Backing up information and creating recovery media....................................................................................................67
Using Windows tools for backing up .......................................................................................................................67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................67
Restoring and recovering your system ...........................................................................................................................67
Creating a system restore .......................................................................................................................................68
Restoring and recovery methods ............................................................................................................................68
Recovering using HP Recovery media .....................................................................................................................68
Changing the computer boot order.........................................................................................................................69
Using HP Sure Recover (select products only) ........................................................................................................69
8Using HP PC Hardware Diagnostics .....................................................................................................................................70
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................70
v