6 Troubleshooting
In order to use the information in this chapter, you should have a basic understanding of the scanning
and digital-sending processes. Explanations of each mechanical assembly, the device systems, and
the basic theory of operation are contained in chapter 4 of this manual. Do not perform any of these
troubleshooting processes unless you understand the function of each device component.
This chapter contains information about the following topics:
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Troubleshooting process
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Control-panel messages
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Operational issues
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LEDs
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Clear jams
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Calibrate the scanner
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Resolve e-mail problems
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Resolve network-connectivity problems
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Service-mode functions
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Service menu
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Troubleshooting tools
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Diagnostic tools
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Upgrade the firmware
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Troubleshooting diagrams
ENWW 111
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