Getting Help When Things Go Wrong
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A blank page came 
out of the printer.
You may be out of ink.
1 Lift the printer cover and check the Print 
Cartridge status icons to make sure you are 
not out of ink. See “Print Cartridge Status” 
on page  27.
2 If you are out of ink, replace the print 
cartridge. See “Replacing Print Cartridges” 
on page  29.
3 Print your document again.
You may have forgotten to 
remove the vinyl tape from 
the print cartridge.
Make sure you have removed the protective 
piece of vinyl tape on each of the print 
cartridges. See “Replacing Print Cartridges” 
on page  29.
You may be trying to print 
a fax.
1 Save the fax in a graphic format, such as 
TIFF.
2 Place it in a word processing document and 
print it from there.
Why won’t it print? continued
What is the problem? Possible cause To solve the problem…