42
Getting Help When Things Go Wrong
4
Is there a problem with your printout?  
What is the problem? Possible cause To solve the problem…
Parts of the 
document are missing or 
are in the wrong place.
Paper may not be loaded 
correctly.
1 Make sure the media is correctly oriented 
in the IN tray.
2 Make sure the paper guides fit snugly 
against the media.
You may have selected the 
wrong paper orientation.
Make sure you have selected the correct 
orientation (portrait or landscape) on the 
Page Setup dialog box. See “Page Setup - 
Controlling Page Layout” on page 6.
You may have selected the 
wrong paper size.
Make sure you have selected the correct 
paper size in the Page Setup dialog box. See 
“Page Setup - Controlling Page Layout” on 
page 6
You may be trying to print text 
or graphics that are larger 
than your paper size.
Make sure text and graphics are scaled 
correctly in your document. See “Paper Size, 
Scaling, and Page Orientation” on page 6
You may have selected the 
wrong margins.
Make sure the margins are within the printable 
area. See “Minimum Printing Margins” on 
page 59. 
You may have accidentally 
left Poster Printing selected.
Uncheck Poster Printing in the Layout panel. 
See “Layout” on page 9. 
You may be using the Photo 
Tray and the tray has not been 
calibrated.
Go to the Calibrate panel of the HP DeskJet 
Utility dialog box and select Calibrate the 
Photo Tray.