46
Getting Help When Things Go Wrong
4
HP Customer Care by Phone
Within 90 days from the time of
your purchase, telephone support
is provided to you free of charge.
However, if you are calling long
distance, long-distance charges
may apply. Before placing a call for help, please
make sure that:
•
You have checked your Quick Start Poster and
this User’s Guide for installation and
troubleshooting tips.
•
You have the following information available:
–
Your printer’s serial number (the label is on
the printer’s bottom).
–
Your printer’s model number (the label is
on the front of the printer).
–
The model of the computer.
–
The version of the printer and software
program (if applicable).
If you need help from a service technician, call us
while you’re in front of your computer and printer.
That way we can help you with your questions
immediately!
Africa/Middle East 41 22/780 41 11
Argentina 541781-4061/69
Australia 61 3 92728000
Austria 43 (0)660 6386
Belgium (Dutch) 32 (0)2 62688 06
Belgium (French) 32 (0)2 6268807
Brazil 55 11 829-6612
Canada (905) 206-4663
China 86 10 6262 3888 610
Czech Republic 42 (2) 471 7321
Denmark 45 (0) 39 294099
Finland 358 (9)2034 7288
France 33 (0)143623434
Germany 49 (0) 180 5258 143
Greece 30 1 689 64 11
Hong Kong (800) 96 7729
Hungary 36 (1) 252 4505
India 91 11 682 60 35
Indonesia 6221 350 3408
Ireland 353 (0) 1662 5525
Israel 972-9-9524848
Italy 39 (0)2 264 10350
Japan, Tokyo 81 3 3335-8333
Japan, Osaka 81 6 838 1155
Korea 82 2 3270 0700
Malaysia 03 2952566
Mexico D.F. 326 46 00
Mexico, Guadalajara 669 95 00
Mexico, Monterrey 378 42 40
Middle East/Africa 41 22/780 41 11
Netherlands 31 (0)20 606 8751
New Zealand (09) 356-6640
Norway 47 (0)22 116299
Philippines 65 272 5300
Poland (+48) 22 519 06 00
Portugal 351 (0) 144 17 199
Russia 7095 923 50 01
Singapore 65 272 5300
Spain 34 (9) 02321 123
Sweden 46 (0)8 6192170
Switzerland 41 (0)84 8801111
Taiwan 886 2-2717-0055
Thailand (66-2) 661 4011
Turkey 90 1 224 59 25
United Kingdom 44 (0) 171 512 5202
U. S. (208) 344-4131
Venezuela 58 2 239 5664
After the Warranty
You can still get help from HP for a fee. Prices are
subject to change without notice. (Online help is
still available for free!)
•
For quick questions in the United States only,
call (900) 555-1500. The charges are $2.50 per
minute and begin when you connect with a
service technician.
•
For calls from Canada, or for calls in the U.S.
that you anticipate might be longer than ten
minutes in length, call (800) 999-1148. The fee
is US $25 per call, charged to your Visa or
MasterCard.
•
If, during your phone call, it is determined that
your printer requires repair and you are within
your printer’s hardware warranty period, your
phone charges will be reversed.
Extended Warranty Options
If you would like to extend your
printer coverage beyond the one
year factory warranty, you have
the following options:
•
Consult your reseller to get extended
coverage.
•
If your reseller does not offer service contracts,
please call HP directly and ask about our
HP Service Agreements. In the U.S.,
call (800) 446-0522; in Canada, call
(800) 268-1221. For HP Service Agreements
outside the U.S. and Canada, contact your local
HP Sales Office.
To Next Page
Loading...