Accessing support information ...........................................................................................................................  24
5  Removal and replacement procedures for authorized service provider parts .................................................... 26
Component replacement procedures .................................................................................................................. 26
Preparation for disassembly ............................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Battery ............................................................................................................................................... 27
Solid-state drive ................................................................................................................................ 29
Speakers ............................................................................................................................................  29
Touchpad ...........................................................................................................................................  30
Fingerprint sensor board ..................................................................................................................  32
Fan .....................................................................................................................................................  32
Heat sink ............................................................................................................................................ 33
Lock bracket ......................................................................................................................................  35
USB board .......................................................................................................................................... 36
USB door ............................................................................................................................................ 37
System board ....................................................................................................................................  38
Display assembly ............................................................................................................................... 40
Keyboard with top cover ...................................................................................................................  47
6  Backing up, resetting, and recovering ...........................................................................................................  49
Backing up ............................................................................................................................................................ 49
Resetting .............................................................................................................................................................. 49
Recovering ...........................................................................................................................................................  49
Installing the Chromebook Recovery Utility .....................................................................................  50
Creating recovery media ...................................................................................................................  50
Recovering the Chrome operating system .......................................................................................  50
Setting up your computer after a reset or recovery ...........................................................................................  51
Erasing and reformatting the recovery media .................................................................................................... 51
7  Specications .............................................................................................................................................. 52
Computer specications ......................................................................................................................................  52
35.6 cm (14.0 in) display specications .............................................................................................................. 52
8  Statement of memory volatility .................................................................................................................... 54
Current BIOS steps ............................................................................................................................................... 54
Nonvolatile memory usage .................................................................................................................................  56
Questions and answers .......................................................................................................................................  58
Using HP Sure Start (select products only) .........................................................................................................  59
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