HP customer care
Online services
For 24-hour access to information by using a modem or Internet connection
World Wide Web: Updated HP MFP software, product and support information, and printer drivers in
several languages can be obtained from
http://www.hp.com/support/cljCM1015_CM1017. (The site is
in English.)
Online troubleshooting tools
HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving tools for
desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve
computing and printing problems. The ISPE tools can be accessed from
http://instantsupport.hp.com.
Telephone support
Hewlett-Packard provides free telephone support during the warranty period. When you call, you will
be connected to a responsive team that is waiting to help you. For the telephone number for your
country/region, see the flyer that came in the box with the product, or visit
http://www.hp.com then
click Contact HP. Before calling HP, have the following information ready: product name and serial
number, date of purchase, and description of the problem.
You can also find support on the Internet at
http://www.hp.com/support/cljCM1015_CM1017. Click
the support & drivers block.
Software utilities, drivers, and electronic information
Go to
http://www.hp.com/support/cljCM1015_CM1017. (The site is in English, but printer drivers can
be downloaded in several languages.)
For information over the telephone, see the flyer that came in the box with the MFP.
HP direct ordering for accessories or supplies
Order supplies from the following Web sites:
North America:
https://www.hp.com/post-embed/ordersupplies-na
Latin America:
https://www.hp.com/post-embed/ordersupplies-la
Europe and Middle East:
https://www.hp.com/post-embed/ordersupplies-emea
Asia Pacific countries/regions:
https://www.hp.com/post-embed/ordersupplies-ap
Order accessories from
http://www.hp.com and click Supplies & Accessories.
To order supplies or accessories over the telephone, call the following numbers:
United States: 1-800-538-8787
Canada: 1-800-387-3154
To find the telephone numbers for other countries/regions, see the flyer that came in the box with the
MFP.
HP service information
212 Appendix B Service and support ENWW
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