Output is curled or wrinkled ............................................................................................. 259
Printer will not duplex or duplexes incorrectly .................................................................. 259
Understand accessory lights for the 3-bin mailbox and stapler/stacker ........................................... 260
Understand lights on the formatter ................................................................................................... 261
HP Jetdirect LEDs ........................................................................................................... 261
Heartbeat LED ................................................................................................................. 261
Correct print quality and copy quality problems ............................................................................... 263
Print quality problems associated with media .................................................................. 263
Color printing problems .................................................................................................... 263
Printout color error .......................................................................................... 263
Incorrect shade ............................................................................................... 264
Missing color ................................................................................................... 264
Cartridge error ................................................................................................. 264
Color match error ............................................................................................ 264
Overhead transparency defects ....................................................................................... 265
Print quality problems associated with the environment .................................................. 265
Print quality problems associated with jams .................................................................... 265
Print quality troubleshooting pages .................................................................................. 266
Print quality troubleshooting tool ...................................................................................... 266
Image defect examples .................................................................................................... 266
Horizontal lines or streaks .............................................................................. 266
Misaligned color ............................................................................................. 268
Vertical lines ................................................................................................... 269
Repetitive defects ........................................................................................... 270
Color fade in all colors .................................................................................... 271
Color fade in one color ................................................................................... 272
Fingerprints and media dents ......................................................................... 273
Loose toner .................................................................................................... 274
Smeared toner ............................................................................................... 275
White areas on page ...................................................................................... 276
Media damage ............................................................................................... 277
Specs or stray toner ....................................................................................... 278
Skewed, stretched, or off-center page ........................................................... 279
Blank page ...................................................................................................... 280
Horizontal lines ................................................................................................ 281
Page skew ....................................................................................................... 282
Vertical lines .................................................................................................... 283
Image shifted ................................................................................................... 284
Unexpected image .......................................................................................... 285
Calibrate the MFP ............................................................................................................ 285
Repetitive defect ruler ...................................................................................................... 285
Solve fax problems ........................................................................................................................... 287
Solve e-mail problems ...................................................................................................................... 288
Validate the SMTP gateway address ............................................................................... 288
Validate the LDAP gateway address ............................................................................... 288
Solve problems with output accessories .......................................................................................... 289
Solve network connectivity problems ............................................................................................... 290
Solve network printing problems ...................................................................................... 290
Verify communication over the network ........................................................................... 290
Solve common Macintosh problems ................................................................................................ 292
ENWW xi
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