16 Problem solving
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Solving general problems
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Determining MFP problems
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Control-panel message types
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Control-panel messages
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Jams
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Media-handling problems
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Understand accessory lights for the 3-bin mailbox and stapler/stacker
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Understand lights on the formatter
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Correct print quality and copy quality problems
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Solve fax problems
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Solve e-mail problems
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Solve problems with output accessories
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Solve network connectivity problems
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Solve common Macintosh problems
ENWW 221
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