EN Pre-troubleshooting checklist 7
1
• Has the printer hardware or software configuration changed?
Or could the problem be associated with any specific software?
– Contact the Customer Care Center for software-related problems
(see Chapter 11, “Services and support resources”).
• Could the problem be related to network configuration changes?
– Remove the printer from the network and make sure that the
failure is associated with the printer before beginning
troubleshooting.
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