HP Color laserjet 5500 - Page 169

Issue Cause Solution
The correct size paper is not
loaded in the input tray.
Load the correct si ze paper in
the input tray.
The correct siz
e pap er is
not selected i n the software
application or printer driver.
Confirm that th
e settings in the
application and printer driver
are appropriate, since the
application s
ettings override the
printer driver and control panel
settings, and the printer driver
settings ove
rride the control
panel settings.
The correct size paper for Tray 1
is not selected in the printe r
control panel.
From the control panel, select
the correct size paper for Tray 1.
The paper size is not confi gured
correctly for the input tray.
Print a configuration page or use
the control panel to determine
the paper size for which the tray
is configured.
The guides in the tray are not
against the paper.
Verify that the gui des are
touching the paper.
Printer feeds incorrect page size
The custom/standard switch
in the tray is not in the correct
position
.
Verify that the switch is in the
correct position for the paper
size.
Youareusingadriverfora
different printer.
Use a driver for this printer.
The specified tray is empty. Load paper in the spe c ified tray.
Tray beha vior for the requested
tray is set to FIRST in the
system setup submenu of the
Configure Devi c e menu.
Changethesettingto
EXCLUSIVELY.
The paper size is not confi gured
correctly for the input tray.
Print a configuration page or use
the control panel to determine
the pap
er size for which the tray
is configured.
The guides in the tray are not
against the paper.
Verify that the gui des are
touching the paper.
The Custom/Standard switch
in the tray is not in the correct
position.
Verify that the switch is in the
correct position for the paper
size.
Manual feed prompt = URL
wages or cueless config setting.
If the paper is in the tray, it
prompts for manual feed. O pen
the tray, load the paper and
close the tray.
Printer pulls from incorrect tray
The USE REQUESTED TRAY
setting in the printer c ontrol
panel is set to EXCLUSIVELY,
and the requested tray is empty.
The printer will no t use another
tray.
Load paper in the requested
tray.
or
Change the setting from
EXC
LUSIVELY to FIRST in
the Configuration Menu. This
will allow the printe r to use the
pa
per in other trays if no paper
is loaded in the specified tray.
EN_WW Paper handling problems 162