Issue Cause Solution
Manual feed is selected in the
software application.
Load Tray 1 with paper, or, if the
paper is loaded, press
.
The correct siz
e paper is not
loaded.
Load the correc
t size paper.
The input tray is empty. Load paper into the input tray.
Paper from a previous jam has
not been completely removed.
Open the printer and remove
any paper in the paper path.
Closely inspect the fuser area
for jams. See
Paper jams.
The paper size is not confi gured
correctly for the input tray.
Print a configuration page or use
the control panel to determine
the paper size for which the tray
is configured.
The guides in the tray are not
against the paper.
Verify that the gui des are
touching the paper.
The Custom/Standard switch
in the tray is not in the correct
position.
Verify that the switch is in the
correct position for the paper
size.
Manual feed prom pt is set
to ALWAYS. The printer will
always prompt for manual feed,
even if paper is in the tray.
Open the tray, reload the paper,
andthenclosethetray.
Otherwise, ch ange the m anual
feed prompt setting to UNLESS
LOADED. Using this setting, the
printer will prompt for manual
feed unless paper is already in
the tray.
Paper does not feed
automatically
The USE REQUESTED TRAY
setting in the printer c ontrol
panel is set to EXCLUSIVELY,
and the requested tray is empty.
The printer will no t use another
tray.
Load paper in the requested
tray.
or
Change the setting from
EXCLUSIVELY to FIRST in
the Configuration Menu. This
will allow the printe r to use the
paper in other trays if no paper
is loaded in the specified tray.
Unable to select paper sizes for
Trays 2, 3, or 4 using the printer
contr
ol panel
The printer automatically
detects some paper sizes when
the tr
ay switch is set to Standard
and the paper width and length
guides are in a standard paper
size p
osition.
Set the tray switch to Custom,
or adjust the paper width and
lengt
hguidestofitsnugly
against the paper stack.
For more information, see
Confi
guring input trays.
163 Chapter 8 Problemsolving EN_WW
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