Printer response problems
The following table lists common printer response problems a nd suggested solutions
for resolving them.
Printer response problems
Issue Cause Solution
The printer on/off button is in
the off position.
Verify that the printer is on.
Fans may run while t he printer
is in Standby mode (off).
The printer memory DIMMs are
defective or
installed incorrectly.
Verify that the printer memory
DIMMs are cor
rectly installed
and are not defective.
The power cord is not firmly
plugged into both the printer
and the power receptacle.
Turn off the printer and then
disconnect and reconnect the
power cord. Turn the printer
back on.
The line voltage is incorrect for
the printer power configuration.
Connect the printer to a proper
voltage source, as specified on
the Power Rating Label on the
back of the printer.
The power cord is damaged or
excessively worn.
Replace the power cord.
No display message
The power source receptacle is
not worki
ng correctly.
Connect the printer to a different
power rec
eptacle.
167 Chapter 8 Problemsolving EN_WW
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