Issue Cause Solution
The printer Ready indicator light
is not lit.
Press PAUSE/RESUME to return
the printer to the Ready state.
The top cover is
not closed
properly.
Close the top co
ver firmly.
A printer message other tha n
Ready appears on the printer
control panel.
See Control panel
messages.
The interface cable is not correct
for this c onfiguration.
Select the correct interface
cable for your config uration.
See
Parall el configu r ation
or Enhanced I/O (EIO)
configuration.
The interface cable is not
securely conn ected to both the
printer and the computer.
Disconnect and reconnect the
interface cable.
The printe
r is not configured
correctly.
See Changing printer control
panel configuration settings
for configuration information.
The interfa ce configurations on
the printer configura t ion page
do not match the configurations
on the host computer.
Configure the printer to match
the computer configuration.
The computer is not working
properly.
Try using an application that you
know works properly to check
the co mputer, or, if connected
via the parallel port, in DOS,
type Dir>Prn at the DOS
command prompt.
The com
puter port that the
printer is connected to is not
configured or i s not working
proper
ly.
Run ano
ther peripheral
connected to this port to
verify that the port is working
proper
ly.
Printer is on but is not receiving
data
The printer has not been
correctly named for the network
or Maci ntosh.
Use the appropriate utility to
name the printer on the network.
For Macintosh, name the printer
from within the Chooser menu.
169 Chapter 8 Problemsolving EN_WW
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