General topic Questions
Condensation
●
Does condensation occur following a temperature change (particularly in winter following cold
storage)? If so, wipe affected parts dry or leave the product on for 10 to 20 minutes.
Miscellaneous
●
Check for and remove any non-HP components (print cartridges, memory modules, and EIO
cards) from the product.
●
Remove the product from the network and ensure that the failure is associated with the product
before beginning troubleshooting.
●
For any print-quality issues, calibrate the product.
Power-on checks
When you turn on the product, if it does not make any sound or if the control-panel display is blank,
check the following items:
●
Verify that the product is plugged directly into an active electrical outlet that has the correct voltage.
Do not plug the product into a surge protector or power strip.
●
Verify that the on/off switch is in the ON position.
190 Chapter 7 Problem solve ENWW
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