Control-panel messages
Table 7-10 Control-panel messages
Control panel message Description Recommended action
10.000X Supply Memory Error A specific print cartridge has an e-label error.
"X" indicates the cartridge: 0=black, 1=cyan,
2=magenta, 3=yellow.
Remove and reinstall the print cartridge.
Turn off and then turn on the product.
If the problem is not solved, replace the
cartridge.
10.100X Supply Memory Error A specific print cartridge has a faulty or
missing e-label.
"X" indicates the cartridge: 0=black, 1=cyan,
2=magenta, 3=yellow.
Check the e-label. If it is broken or damaged,
replace the cartridge.
Verify that the cartridge is installed in the
correct location.
Reinstall the print cartridge.
Turn off and then turn on the product.
If the error is with a color cartridge, try
swapping it with a different color cartridge in
the tray. If the same message appears, then
there is an engine problem. If a different
10.100X message appears, replace the
cartridge.
If the error persists, verify that the connectors
in DC controller connectors J108 and J124
are firmly seated.
If the problem is not solved, replace the print-
cartridge drawer.
If the error persists, replace the DC controller.
49 Error, Turn off then on The product has experienced an embedded
firmware error. Under most conditions, the
product will power cycle automatically.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If the error persists, perform an NVRAM
initialization.
If the error persists, update the firmware.
If the error persists, replace the formatter.
50.x Fuser Error The product has experienced an internal
hardware error.
1. Turn off the power by using the power
switch, and then wait at least 30
seconds.
2. Turn on the power and wait for the
product to initialize.
If the error persists, verify that the connectors
in DC controller connectors J104 and J110
are seated firmly.
If the error persists, replace the fuser.
If the error persists, replace the fuser power
supply.
ENWW Control-panel messages 209
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