Problem Cause Solution
The amount of background toner
shading becomes unacceptable.
Very dry (low humidity) conditions can
increase the amount of background
shading.
Check the product environment.
The extended print mode setting is
incorrect.
Try the print job again using the
Transfer extended print mode, Dry
paper setting. See the user guide.
One or more print cartridges might be
defective.
Replace any empty or used (refilled) print
cartridges. See
Print cartridge
on page 61.
The product is set to override the
Replace [color] cartridge message and
to continue printing.
Replace any empty or used (refilled) print
cartridges. See
Print cartridge
on page 61.
Toner smears appear on the media. The media might not meet
HP specifications.
Use media that meets HP specifications.
If toner smears appear on the leading
edge of the paper, the media guides are
dirty, or debris has accumulated in the
print path.
Clean the media guides.
Clean the paper path. See
Clean the
paper path on page 64.
The toner smears easily when touched. The product is not set to print on the type
of media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of
media on which you are printing. Print
speed might be slower if you are using
heavy paper.
The media might not meet
HP specifications.
Use media that meets HP specifications.
The paper path might need cleaning. Clean the paper path. See Clean the
paper path on page 64.
Marks repeatedly appear at even
intervals on the printed side of the page.
The product is not set to print on the type
of media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of
paper on which you are printing. Print
speed might be slower if you are using
heavy paper.
Internal parts might have toner on them. The problem typically corrects itself after
a few more pages.
The paper path might need cleaning. Clean the paper path. See Clean the
paper path on page 64.
The fuser might be damaged or dirty. To determine if the fuser has a problem,
print the diagnostics page.
Clean the paper path. See
Clean the
paper path on page 64.
USe the image defect ruler to determine
where the defect is occurring. See
Repetitive image defects on page 205.
A print cartridge may have a problem. To determine which cartridge has a
problem, print the diagnostics page.
228 Chapter 7 Problem solve ENWW
To Next Page
Loading...