Memory card problems (fax/memory-card models only)
This section helps you identify and resolve memory card-related problems.
Missing or wrong files
Use the table in this section to solve problems with memory-card files.
Problem Cause Solution
The product cannot detect files on the
memory card.
The memory card might be missing or
inserted incorrectly.
Verify that the memory card is inserted
correctly.
The files might not be in the correct
format.
To print from the product control panel,
the files must be in the sRGB JPEG
format. To print other formats, you must
use a software program on your
computer.
You might have inserted more than one
memory card.
Only one card slot can be occupied for
the product to detect JPEG files. Verify
that only one card is inserted.
There might be a hardware problem. If a memory card is inserted in the correct
slot and the memory card LED is not lit,
verify that all formatter connectors are
firmly connected.
If the error persists, replace the memory-
card reader assembly.
If the error persists, replace the
formatter.
Index page not printing
Use the table in this section to solve problems with index-page printing.
Problem Cause Solution
The index page will not print. The memory card might have been
removed before the product could print
the page.
Reinsert the card and reprint the index
page.
If the error persists, try printing from
another memory card.
You might have inserted more than one
memory card.
Only one card slot can be occupied for
the product to detect JPEG files. Verify
that only one card is inserted.
One or more print cartridges might be
low.
Replace any low print cartridges. See
Print cartridge on page 61.
The files on the memory card might not
be in the sRGB JPEG format.
Verify that the files on the memory card
are in the sRGB JPEG format.
If the error persists, perform an NVRAM initialization.
If the error persists, update the firmware.
ENWW Memory card problems (fax/memory-card models only) 255
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