Issues with photo printing
Use the table in this section to solve problems with photo printing.
Problem Cause Solution
The wrong photo printed. An incorrect memory card might be
inserted.
Verify that the correct memory card is
inserted.
You might have selected the wrong
number from the memory card.
If you cannot remember the number of
the photo that you wish to print, print an
index page to verify the file number. See
the user guide.
The photo did not print. The media input tray might be empty. Load media into the input tray.
The memory card might have been
removed before the product could print
the photo.
Reinsert the card and reprint the photo.
The proof sheet is skewed. Verify that the paper guides are
positioned correctly against the paper in
the input tray. Reprint the proof sheet.
Verify that the images on the proof sheet
are aligned properly, and then reselect
the images you want to print.
The memory card might be defective. Try printing from another memory card.
The proof sheet is not aligned properly
on the scanner.
Realign the proof sheet face-down on the
flatbed scanner, with the upper-left
corner of the document located in the
lower-right corner of the glass.
The photo quality is unacceptable. The original photo quality might be poor,
or it might have a low resolution.
Use a software program to enhance
photo quality, and then print the photo
from your computer.
The default settings on the printer might
not produce the desired quality.
Use a software program to print the
photo at the desired settings.
The photo is the wrong size. The appropriate job size might not be
available from the product control panel.
Use a software program to resize the
photo at the desired settings, and then
print the photo from your computer.
You might have selected an incorrect job
size.
Verify that the correct setting is selected
at the product control panel.
Cannot edit, save, or delete images on
the memory card.
The product cannot read the memory
card.
Verify that the memory card is properly
inserted and that the card is one that is
supported.
Verify that the memory card is not write-
protected.
NOTE: You cannot edit memory-card
files from the product control panel. Use
a software program to edit, delete, or
save images.
Scanner did not read proof sheet. The product is using non-HP supplies.
This feature has been optimized and
tested for use with Genuine HP Toner
Supplies (variations in color shading can
impact the performance of this feature).
Use a software program to print the
photo from your computer.
Print photos directly from the memory
card by using the control panel.
ENWW Memory card problems (fax/memory-card models only) 257
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