Control panel message Description Recommended action
If the error persists, perform a fax test to verify
that the phone line works and is plugged into
the correct port (see
Perform a fax test
on page 248).
If the error persists, replace the fax card (data
access arrangement (DAA)).
Device error, press OK Generic engine error. This is a warning message only. Job output
might be affected.
If the error persists, perform an NVRAM
initialization.
If the error persists, update the firmware.
If the error persists, replace the product.
Device is busy. Try again later The product is currently in use. Wait for the product to finish the current job.
Doc feeder jam (fax/memory-card models
only)
The ADF has not been cleared since previous
jam.
Clear the jam.
If jams continue, replace the ADF.
Doc feeder jam Clear, Reload (fax/memory-
card models only)
A piece of media is jammed in the ADF tray. Open the document release door, clear the
jam, close the document release door, and
reload the paper into the ADF tray.
If the error persists, replace the ADF pickup
roller assembly.
Document feeder mispick. Reload (fax/
memory-card models only)
Media in the ADF tray was not picked up. Remove the media from the ADF tray, and
then reload it.
Clean the ADF pickup roller. See
Clean the
automatic document feeder (ADF) pickup
roller assembly on page 66.
If the error persists, replace the ADF pickup
roller assembly.
If the error persists, replace the ADF.
Door open The print-cartridge door is open. Close the print-cartridge door.
If the error persists, replace the print-
cartridge drawer.
If the error persists, replace the DC controller.
Engine Comm. Error The product has experienced an engine
communication timeout error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
If the error persists, verify that the connector
in DC controller connector J107 is firmly
seated.
Engine error, press OK The product experienced a print engine error. This is a warning message only. Job output
might be affected.
Table 7-10 Control-panel messages (continued)
ENWW Control-panel messages 211
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