Solve issues with color documents
This section describes issues that can occur with color print jobs.
Problem Cause Solution
Only black is printing when the document
should be printing in color.
Color mode is not selected in your
program or printer driver.
Select color mode instead of grayscale
mode.
The correct printer driver might not be
selected in the program.
Select the correct printer driver.
One of the color print cartridges might be
empty. If the product is configured to
continue printing after a color cartridge
has reached the end of its capacity, it will
print in black and white.
Replace any empty color print cartridges.
See
Print cartridge on page 61.
One or more colors are not printing, or
are inaccurate.
Sealing tape might be on the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The product might be operating in
excessively humid conditions.
Verify that the product environment is
within humidity specifications.
One or more print cartridges might be
defective.
Replace any empty or used (refilled) print
cartridges. See
Print cartridge
on page 61.
The product is set to override the
Replace [color] cartridge message and
to continue printing.
Replace any empty or used (refilled) print
cartridges. See
Print cartridge
on page 61.
A color is printing inconsistently after you
load a new print cartridge.
Another print cartridge might be
defective.
Remove the print cartridge for the color
that is printing inconsistently and reinstall
it.
The product is set to override the
Replace [color] cartridge message and
to continue printing.
Replace any empty color print cartridges.
See
Print cartridge on page 61.
The colors on the printed page do not
match the colors as they appear on the
screen.
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The colors on a computer monitor might
differ from the product output.
See the user guide.
If extremely light colors or extremely dark
colors on screen are not printing, the
software program might interpret
extremely light colors as white or
extremely dark colors as black.
If possible, avoid using extremely light or
extremely dark colors.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The finish on the printed color page is
inconsistent.
The media might be too rough. Use a smooth paper or print media, such
as a high-quality paper that is made for
ENWW Solve image quality problems 231
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