Problem Cause Solution
color laser printers. Generally, smoother
media produces better the results.
Copy problems
Prevent copy problems
The following are a few simple steps you can take to improve copy quality:
●
Copy from the flatbed scanner. This will produce a higher quality copy than copying from the
automatic document feeder (ADF).
●
Use quality originals.
●
Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images
and problems with the OCR program. See
Load paper and print media on page 38 for instructions.
●
Adjust the control panel settings for the type of original if the automatic settings do not produce the
desired result.
NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring
feed problems indicate the pickup roller or separation roller is worn and need to be replaced. See
Paper-
feed assemblies on page 118.
Image problems
Problem Cause Solution
Copy edges are cropped when
copying from the glass.
The original is edge-to-edge or has smaller
margins than those supported by this
product.
Position the original 6.35 mm (1/4 inch)
away from the registration corner on the
glass.
Copy edges are cropped when
copying from the ADF.
The original is too long, edge-to-edge, or has
smaller margins than those supported by
this product.
On the control panel, press Copy setup. Use
the arrow buttons to select Reduce/
Enlarge and press OK. Use the arrow
buttons to select Full Page=91% and press
OK. Try copying again.
232 Chapter 7 Problem solve ENWW
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