Problem Cause Solution
Images are missing or faded. The print-cartridge might be low. Replace any low print cartridge and then
calibrate the product. See
Print cartridge
on page 61.
The original might be of poor quality. If your original is too light or damaged, the
copy might not be able to compensate, even
if you adjust the contrast. If possible, find an
original document in better condition.
Use the control-panel to change the contrast
setting.
The original might have a colored
background.
Colored backgrounds might cause images in
the foreground to blend into the background,
or the background might appear in a
different shade. If possible, use an original
document without a colored background.
The original is larger than the scannable
area
Use supported media sizes.
Vertical white or faded stripes
appear on the copy.
The media might not meet
HP specifications.
Use media that meets HP specifications.
See
Paper and print media on page 35.
One or more of the print cartridges may be
low.
Replace any low print cartridge. See Print
cartridge on page 61.
If the error persists, contact HP support.
Unwanted lines appear on copy
jobs only.
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
The flatbed scanner or the ADF glass might
be dirty.
Clean the flatbed scanner or the ADF glass.
See
Clean the product on page 64.
An image exists on the back of the original,
or defects exist on the scanner cover.
On the flatbed scanner, place three sheets
of clean paper on top of the original, close
the flatbed scanner cover, then re-scan the
original.
Black dots or streaks appear on
copy jobs only.
Ink, glue, correction fluid, or an unwanted
substance might be on the automatic
document feeder (ADF) or flatbed scanner.
Clean the product. See Clean the product
on page 64.
Copies are too light or dark. The printer driver or product software
settings may be incorrect.
Verify that the quality settings are correct.
See the product software Help for more
information about changing the settings.
The product may not be calibrated. Calibrate the product.
ENWW Solve image quality problems 233
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