Problem Cause Solution
Faxes stop during sending. The receiving fax machine might be
malfunctioning.
Try sending to another fax machine.
The telephone line might not be working. Turn up the volume on the product, and
then press Start Fax on the control panel.
If you hear a dial tone, the telephone line
is working.
Perform a fax test to verify that the phone
line works and is plugged into the correct
port (see
Perform a fax test
on page 248).
Check the fax log for errors.
Check the T.30 trace report for errors.
Clear the fax memory.
If the error persists, perform an NVRAM
initialization.
If the error persists, update the firmware.
A communication error might be
interrupting the fax job.
Change the redial-on-communication-
error setting to On.
The product is receiving faxes but is not
sending them.
If the product is on a digital system, the
system might be generating a dial tone
that the product cannot detect.
Disable the detect-dial-tone setting.
If the error persists, contact the system
service provider.
A poor telephone connection might exist. Try again later.
The receiving fax machine might be
malfunctioning.
Try sending to another fax machine.
The telephone line might not be working. Do one of the following:
●
Turn up the volume on the product
and press Start Fax on the control
panel. If a dial tone exists, the
telephone line is working.
●
Perform a fax test to verify that the
phone line works and is plugged
into the correct port (see
Perform a
fax test on page 248).
Outgoing fax calls continue to be dialed. The product automatically redials a fax
number if the redial options are set to
On.
To stop the product from redialing a fax,
press Cancel
. Or change the redial
setting.
250 Chapter 7 Problem solve ENWW
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