HP Color LaserJet CM1312 Series - Page 265

Problem Cause Solution
Sent faxes are not arriving at the
receiving fax machine.
The receiving fax machine might be off
or might have an error condition, such as
being out of paper.
Call the recipient to verify that the fax
machine is on and ready to receive
faxes.
The originals might be incorrectly loaded. Verify that the original documents are
correctly loaded into the ADF input tray
or flatbed scanner.
A fax might be in memory because it is
waiting to redial a busy number, other
jobs that are ahead of it are waiting to be
sent, or the fax is set up for a delayed
send.
If a fax job is in memory for any of these
reasons, an entry for the job appears in
the fax log. Print the fax activity log and
check the Status column for jobs that
show a Pending designation.
Sent faxes include a block of gray
shading at the end of each page.
The glass-fax size might be set
incorrectly.
Verify that the setting is correct.
Sent faxes have data missing from the
end of each page.
The glass-fax size might be set
incorrectly.
Verify that the setting is correct.
The control panel shows a low-memory
error.
The fax might be too large, or the
resolution might be too high.
Try one of the following:
●
Divide a large fax into smaller
sections, and then fax them
individually.
●
Clear stored faxes to make more
memory available for outgoing
faxes.
●
Configure the outgoing fax as a
delayed fax, and then verify that it
will send completely.
●
Make sure that the product is using
the lowest resolution setting
(Standard).
Problems receiving faxes
Use the table in this section to solve problems that might occur when receiving faxes.
NOTE: Use the fax cord that came with the product in order to ensure that the product functions
correctly.
Problem Cause Solution
The product cannot receive faxes from
an extension telephone.
The extension-telephone setting might
be disabled.
Change the extension-telephone setting.
The fax cord might not be securely
connected.
Verify that the fax cord is securely
connected between the telephone jack
and the product (or another device that is
connected to the product). Wait until you
hear fax tones, then press 1-2-3 in
sequence, wait for three seconds and
hang up.
The product dialing mode might be
incorrectly set, or the extension phone
might be incorrectly set.
Verify that the product dialing mode is set
to Tone. Verify that the extension phone
is set up for tone dialing as well.
ENWW Solve fax problems (fax/memory-card models only) 251