Print with EconoMode ....................................................................................................................... 82
Set the Sleep Delay ........................................................................................................................... 82
Set the Auto Power Down delay ....................................................................................................... 82
Update the firmware ........................................................................................................................................... 84
Method one: Update the firmware using the control panel ............................................................. 84
Method two: Update the firmware using the Firmware Update Utility ............................................ 85
9 Solve problems ........................................................................................................................................... 87
Control-panel help system .................................................................................................................................. 88
Restore the factory-set defaults ........................................................................................................................ 89
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 90
Change the “Very Low” settings ....................................................................................................... 90
For products with fax capability ..................................................................................... 90
Order supplies ................................................................................................................................... 91
Product does not pick up paper or misfeeds ...................................................................................................... 92
The product does not pick up paper ................................................................................................. 92
The product picks up multiple sheets of paper ................................................................................ 92
The document feeder jams, skews, or picks up multiple sheets of paper ...................................... 92
Clean the pickup rollers and separation pad in the document feeder ............................................. 93
Clear jams ............................................................................................................................................................ 95
Jam locations .................................................................................................................................... 95
Experiencing frequent or recurring paper jams? .............................................................................. 95
Clear jams in the document feeder ................................................................................................... 97
Clear jams in Tray 1 ........................................................................................................................... 98
Clear jams in Tray 2 ......................................................................................................................... 100
Clear jams in Tray 3 ......................................................................................................................... 101
Clear jams in the duplexer .............................................................................................................. 103
Clear jams in the output bin ............................................................................................................ 105
Improve print quality ......................................................................................................................................... 106
Print from a different software program ....................................................................................... 106
Check the paper-type setting for the print job ............................................................................... 106
Check the paper type setting (Windows) ..................................................................... 106
Check the paper type setting (Mac OS X) ..................................................................... 107
Check toner-cartridge status .......................................................................................................... 107
Print and interpret the print quality page ...................................................................................... 108
Clean the product ............................................................................................................................ 108
Print a cleaning page .................................................................................................... 108
Check the scanner glass for dirt and smudges ............................................................ 109
Visually inspect the toner cartridge ............................................................................................... 109
Check paper and the printing environment .................................................................................... 109
Step one: Use paper that meets HP specifications ...................................................... 109
vi ENWW
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