HP Compaq 6000 Pro SFF

Table of contents
1 Computer Diagnostic Features
Hewlett-Packard Vision Field Diagnostics ............................................................................................ 1
Accessing HP Vision Field Diagnostics ............................................................................... 1
Survey Tab .......................................................................................................................... 2
Test Tab ............................................................................................................................... 2
Status Tab ........................................................................................................................... 3
History Tab .......................................................................................................................... 4
Errors Tab ............................................................................................................................ 4
Help Tab .............................................................................................................................. 4
Saving and Printing Information in HP Vision Field Diagnostics .......................................... 5
Downloading the Latest Version of HP Vision Field Diagnostics ......................................... 5
Protecting the Software ........................................................................................................................ 5
2 Troubleshooting Without Diagnostics
Safety and Comfort .............................................................................................................................. 6
Before You Call for Technical Support ................................................................................................. 6
Helpful Hints ......................................................................................................................................... 7
Solving General Problems .................................................................................................................... 9
Solving Power Problems .................................................................................................................... 13
Solving Hard Drive Problems ............................................................................................................. 14
Solving Media Card Reader Problems ............................................................................................... 17
Solving Display Problems ................................................................................................................... 19
Solving Audio Problems ..................................................................................................................... 24
Solving Printer Problems .................................................................................................................... 26
Solving Keyboard and Mouse Problems ............................................................................................ 27
Solving Hardware Installation Problems ............................................................................................. 29
Solving Network Problems ................................................................................................................. 31
Solving Memory Problems ................................................................................................................. 34
Solving Processor Problems .............................................................................................................. 36
Solving CD-ROM and DVD Problems ................................................................................................ 37
Solving USB Flash Drive Problems .................................................................................................... 39
Solving Front Panel Component Problems ........................................................................................ 40
Solving Internet Access Problems ...................................................................................................... 41
Solving Software Problems ................................................................................................................ 43
ENWW v