Appendix C Troubleshooting Without Diagnostics .................................................................................... 107
Safety and Comfort .......................................................................................................................... 107
Before You Call for Technical Support ............................................................................................. 107
Helpful Hints ..................................................................................................................................... 108
Solving General Problems ................................................................................................................ 110
Solving Power Problems .................................................................................................................. 114
Solving Hard Drive Problems ........................................................................................................... 116
Solving Media Card Reader Problems ............................................................................................. 119
Solving Display Problems ................................................................................................................. 121
Solving Audio Problems ................................................................................................................... 126
Solving Printer Problems .................................................................................................................. 128
Solving Keyboard and Mouse Problems .......................................................................................... 130
Solving Hardware Installation Problems ........................................................................................... 132
Solving Network Problems ............................................................................................................... 134
Solving Memory Problems ............................................................................................................... 137
Solving Processor Problems ............................................................................................................ 139
Solving CD-ROM and DVD Problems .............................................................................................. 139
Solving USB Flash Drive Problems .................................................................................................. 141
Solving Front Panel Component Problems ...................................................................................... 143
Solving Internet Access Problems .................................................................................................... 143
Solving Software Problems .............................................................................................................. 145
Contacting Customer Support .......................................................................................................... 147
Appendix D HP PC Hardware Diagnostics .................................................................................................. 148
Why run HP PC Hardware Diagnostics ............................................................................................ 148
How to access and run HP PC Hardware Diagnostics ..................................................................... 149
Downloading HP PC Hardware Diagnostics to a USB device .......................................................... 150
Appendix E Backup and Recovery ............................................................................................................... 151
Restoring and recovering in Windows 7 ........................................................................................... 151
System Restore ............................................................................................................... 151
System Recovery ............................................................................................................. 151
System Recovery when Windows is responding ............................................ 152
System Recovery when Windows is not responding ...................................... 153
System recovery using recovery media .......................................................... 153
Creating recovery media ................................................................ 154
Using recovery media ..................................................................... 155
Backup and recovery in Windows 8 ................................................................................................. 156
Backing up your information ............................................................................................ 156
Performing a system recovery ......................................................................................... 157
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