HP Designjet 4500 - Page 67

2-37
System Error Codes
HP Designjet 4500 Printer Series Service Manual
 Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
System Error:
38.1:10
Internal Code 0006
Problem
Description:
CAN command communication error.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
System Error:
38.2:10
Problem
Description:
Temperature sensor level too high or open circuit
Corrective Action: Try the following:
 Check the Temperature Sensor is correctly installed
 Replace the Temperature Sensor ⇒ Page 8-262
System Error:
38.2:11
Problem
Description:
Temperature sensor level too low or open circuit
Corrective Action: Try the following:
 Check the Temperature Sensor is correctly installed
 Replace the Temperature Sensor ⇒ Page 8-262
System Error:
38.3:11
Problem
Description:
Heating Lamp overheat switch off
Corrective Action: Try the following:
 Turn ’Off’ the Stacker and leave it to cool down for 10 minutes.
 Perform the Stacker test ⇒Page 4-60.
 Check the distance of the Safety Temperature Sensor from the Heater
Roller.
 Check the Temperature of the Heater Roller.