3. Lower the substrate lever.
4. Repeat the above steps until the front panel displays the Ready message.
The substrate has jammed
When a jam occurs, the Possible substrate jam message usually appears in the front panel, with one of
several error codes (see
Front-panel error messages on page 79).
If you are trying to load a very thin or very thick substrate, or a textile, remember to follow the special
procedure described in the User's guide for loading such substrates.
Check the substrate path
●
This problem can occur when a roll has finished and the end of the roll is stuck to the cardboard core. If
this has happened, cut the end of the roll away from the core. Then feed the substrate through the
printer, and load a new roll.
●
Otherwise, follow the procedure described under
Check the printhead path on page 64
Check the printhead path
1. Turn off the printer at the front panel, then also switch off the power switch at the rear.
2. Unlock and open the printer window.
3. Cut the substrate where it enters the printer, and rewind the input roll.
4. Wait for the printer to cool down to room temperature.
64 Chapter 7 Troubleshoot substrate issues ENWW
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