How to interpret severe error codes
The severe error codes can be composed of five fields:
The two first fields before the (:) are the service part and the service index (if there is more than one, as
in PCAs or motors). For call agents and service engineers the most important parts to know are the
fields WHO DOES THE ACTION and ACTION TO PERFORM. These two fields can give guidance
as to the most appropriate course of action if this error code is displayed.
Who should perform action Action to perform
0 User 0 Replace
1 Service engineer 1 Reseat/Reconnect/Clean/Adjust (manually)
2 Calibrate/Adjust (using Automatic Process)
3 Power Off and Restart the Printer
4 Upgrade System Firmware
5 Upgrade Driver or Computer Software
6 Add Accessory
7 Escalate
8 Send Print Again
9 Wrong Part Installed
System error code troubleshooting
This section describes each of the severe errors that may be encountered while using the printer, and
provides the diagnostic method and the actions required to solve the problem detected.
In general, each error is explained for two different situations:
1. For a call agent to solve remotely with the customer
2. If necessary, for an onsite service engineer to solve
NOTE: When more than one component could be affected by the system error, replace one
component at a time and check whether the error has gone before replacing another component. Do
not replace two electronic parts at same time! Using this procedure you will be able to
determine exactly which component failed.
42 Chapter 2 Troubleshooting ENWW
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