Secure Disk Erase ................................................................................................................ 147
16 Accessories ................................................................................................................. 148
How to order supplies and accessories ................................................................................... 149
Introduction to the accessories ............................................................................................... 154
17 Troubleshooting printer paper issues .......................................................................... 155
The paper cannot be loaded successfully ................................................................................ 156
The paper type is not in the driver .......................................................................................... 158
The printer printed on the wrong paper type ............................................................................ 159
An “on hold for paper” message ........................................................................................... 159
Paper jam in the printer ........................................................................................................ 161
A strip stays on the output tray and generates jams .................................................................. 164
The printer displays out of paper when paper is available ......................................................... 164
Prints do not fall neatly into the basket .................................................................................... 164
The sheet stays in the printer when the print has been completed ............................................... 165
The paper is cut when the print has been completed ................................................................. 165
The cutter does not cut well ................................................................................................... 165
The roll is loose on the spindle ............................................................................................... 165
Recalibrate the paper advance .............................................................................................. 165
18 Troubleshooting ink cartridge and printhead issues .................................................... 168
Cannot insert an ink cartridge ............................................................................................... 169
Ink cartridge status messages ................................................................................................. 169
Cannot insert a printhead ...................................................................................................... 169
The front-panel display recommends reseating or replacing a printhead ...................................... 169
Clean the printheads ............................................................................................................ 170
Clean the printhead drop detector .......................................................................................... 170
Align the printheads ............................................................................................................. 173
Printhead status messages ..................................................................................................... 175
19 Troubleshooting other printer issues ........................................................................... 176
The printer does not print ...................................................................................................... 176
The printer seems slow .......................................................................................................... 177
Unavailable driver features when printing from QuarkXpress ..................................................... 177
20 Troubleshooting scanner issues ................................................................................... 178
Cannot access the network folder ........................................................................................... 178
Scanning to file is slow ......................................................................................................... 178
Paper jam in the scanner ...................................................................................................... 179
21 Troubleshooting print-quality and scan-quality issues ................................................. 180
22 Troubleshooting general product issues ...................................................................... 181
The product will not start ....................................................................................................... 182
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