11 Accessories
How to order supplies and accessories ............................................................................................ 108
Order ink supplies ............................................................................................................ 108
Order paper ..................................................................................................................... 108
Order accessories ............................................................................................................ 111
Introduction to the accessories ......................................................................................................... 112
Stand ............................................................................................................................... 112
Spindle ............................................................................................................................. 112
Jetdirect print server ........................................................................................................ 112
12 Troubleshooting paper issues
The paper cannot be loaded successfully ........................................................................................ 11 4
General unsuccessful roll load issues ............................................................................. 114
Unsuccessful roll load with 24-inch printer ...................................................................... 114
Unsuccessful roll load with 44-inch printer ...................................................................... 115
Unsuccessful sheet load .................................................................................................. 115
Paper loading error messages ......................................................................................... 115
The paper type is not in the driver .................................................................................................... 116
Transparent or translucent paper .................................................................................... 116
Glossy paper .................................................................................................................... 116
Matte Paper ..................................................................................................................... 116
General purpose paper ................................................................................... 116
Photographic paper ......................................................................................... 117
HP Banners with Tyvek® ................................................................................................. 117
Black ink is easily removed when touched ...................................................................... 117
After printing, the paper has wrinkles or there is too much ink ........................................ 117
The paper has jammed .................................................................................................................... 117
The printer displays out of paper when paper is available ............................................................... 120
Prints do not fall nicely into the basket ............................................................................................. 120
The sheet stays in the printer when the print has been completed .................................................. 120
The paper is cut when the print has been completed ....................................................................... 120
The cutter does not cut well ............................................................................................................. 120
The roll is loose on the spindle ......................................................................................................... 121
A strip stays on the output tray and generates jams ........................................................................ 121
Recalibrate the paper advance ........................................................................................................ 121
Recalibrating the paper advance procedure .................................................................... 122
Return to default calibration ............................................................................................. 122
13 Troubleshooting print-quality issues
General advice ................................................................................................................................. 124
Print quality troubleshooting wizard .................................................................................................. 124
Horizontal lines across the image (banding) .................................................................................... 125
Lines are too thick, too thin, or missing ............................................................................................ 126
Lines appear stepped or jagged ....................................................................................................... 126
Lines print double or in the wrong colors .......................................................................................... 127
Lines are discontinuous .................................................................................................................... 128
Lines are blurred .............................................................................................................................. 129
Line lengths are inaccurate .............................................................................................................. 129
The whole image is blurry or grainy ................................................................................................. 130
The paper is not flat .......................................................................................................................... 130
The print is scuffed or scratched ...................................................................................................... 131
Ink marks on the paper ..................................................................................................................... 131
Horizontal smears on the front of coated paper ............................................................... 131
vi ENWW
To Next Page
Loading...