Ink marks on the back of the paper ................................................................................. 132
Black ink comes off when you touch the print .................................................................................. 132
Edges of objects are stepped or not sharp ....................................................................................... 132
Edges of objects are darker than expected ...................................................................................... 133
Horizontal lines at the end of a cut sheet print ................................................................................. 133
Vertical lines of different colors ........................................................................................................ 133
White spots on the print .................................................................................................................... 133
Colors are inaccurate ....................................................................................................................... 134
Color accuracy using EPS or PDF images in page layout applications ........................... 134
Colors are fading .............................................................................................................................. 135
The image is incomplete (clipped at the bottom) .............................................................................. 135
The image is clipped ........................................................................................................................ 135
Some objects are missing from the printed image ........................................................................... 136
A PDF file is clipped or objects are missing ..................................................................................... 136
The Image Diagnostics Print ............................................................................................................ 136
Corrective action .............................................................................................................. 138
If you still have a problem ................................................................................................................. 139
14 Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge .......................................................................................................... 142
Ink cartridge status messages .......................................................................................................... 142
Cannot insert a printhead ................................................................................................................. 142
The front-panel display recommends reseating or replacing a printhead ........................................ 143
Clean the printheads ........................................................................................................................ 143
Clean the printhead drop detector .................................................................................................... 144
Align the printheads .......................................................................................................................... 146
Reinsert printheads procedure ........................................................................................ 147
Image Quality Maintenance menu procedure .................................................................. 147
Scanning errors during alignment .................................................................................... 148
Printhead status messages .............................................................................................................. 148
15 Troubleshooting general printer issues
The printer does not print ................................................................................................................. 150
The printer seems slow .................................................................................................................... 150
Communication failures between computer and printer ................................................................... 150
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ............................ 151
Cannot access the Embedded Web Server ..................................................................................... 151
Automatic file system check ............................................................................................................. 152
An AutoCAD 2000 memory allocation error ..................................................................................... 152
No output when printing from Microsoft Visio 2003 .......................................................................... 152
Unavailable driver features when printing from QuarkXpress ......................................................... 153
Printer alerts ..................................................................................................................................... 153
16 Front-panel error messages
17 HP Customer Care
Introduction ....................................................................................................................................... 158
HP Professional Services ................................................................................................................. 158
Knowledge Center ........................................................................................................... 158
HP Start-Up Kit ................................................................................................................ 158
HP Care Packs and Warranty Extensions ....................................................................... 158
HP Installation .................................................................................................................. 159
HP Instant Support ........................................................................................................................... 159
ENWW vii
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