Lines are blurred .............................................................................................................................. 126
Line lengths are inaccurate .............................................................................................................. 127
The whole image is blurry or grainy ................................................................................................. 127
The paper is not flat .......................................................................................................................... 128
The print is scuffed or scratched ...................................................................................................... 128
Ink marks on the paper ..................................................................................................................... 129
Black ink comes off when you touch the print .................................................................................. 129
Edges of objects are stepped or not sharp ....................................................................................... 130
Edges of objects are darker than expected ...................................................................................... 130
Horizontal lines at the end of a cut sheet print ................................................................................. 130
Vertical lines of different colors ........................................................................................................ 130
White spots on the print .................................................................................................................... 131
Colors are inaccurate ....................................................................................................................... 131
Colors are fading .............................................................................................................................. 132
The image is incomplete (clipped at the bottom) .............................................................................. 132
The image is clipped ........................................................................................................................ 132
Some objects are missing from the printed image ........................................................................... 133
A PDF file is clipped or objects are missing ..................................................................................... 133
The Image Diagnostics Print ............................................................................................................ 133
If you still have a problem ................................................................................................................. 136
14 Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge .......................................................................................................... 138
Ink cartridge status messages .......................................................................................................... 138
Cannot insert a printhead ................................................................................................................. 138
The front-panel display recommends reseating or replacing a printhead ........................................ 139
Clean the printheads ........................................................................................................................ 139
Clean the printhead drop detector .................................................................................................... 139
Align the printheads .......................................................................................................................... 142
Printhead status messages .............................................................................................................. 144
15 Troubleshooting general printer issues
The printer does not print ................................................................................................................. 146
The printer seems slow .................................................................................................................... 146
Communication failures between computer and printer ................................................................... 146
Cannot access the HP Printer Utility ................................................................................................ 147
Cannot access the Embedded Web Server ..................................................................................... 147
Automatic file system check ............................................................................................................. 148
An AutoCAD 2000 memory allocation error ..................................................................................... 148
No output when printing from Microsoft Visio 2003 .......................................................................... 148
Unavailable driver features when printing from QuarkXpress ......................................................... 149
Printer alerts ..................................................................................................................................... 149
16 Front-panel error messages
vi ENWW
To Next Page
Loading...
Need help?
General