NOTE: If there is white point banding in only one color band and the problem cannot be fixed using
Printhead recovery, in some cases using the Force Drop Detection option can fix this issue (see Others
Diagnostics: Force Drop Detection).
Lines are too thick, too thin or missing
1. Check that the paper type you have loaded corresponds to the paper type selected in the front
panel and in your software. To check on the front panel, use the View information key
.
2. Check that you are using appropriate print-quality settings for your purposes. Select the custom
print-quality options in the driver dialog, and try turning on the Maximum detail option (if
available). You may wish to reprint your job at this point in case the problem has been solved.
3. If the resolution of your image is greater than the printing resolution, you may notice a loss of line
quality. If you are using the HP-GL/2 and HP RTL driver for Windows, you can find the Max.
Application Resolution option in the driver dialog's Advanced tab, under Document
Options > Printer Features. If you change this option, you may wish to reprint your job at this
point in case the problem has been solved.
4. If lines are too thin or missing, print the Image Diagnostics Print.
5.
If the problem remains, go to the front panel and select the Ink menu icon
, then Printhead
information to see the printhead alignment status. If the status is PENDING, you should align the
printheads. After alignment, you may wish to reprint your job in case the problem has been
solved.
6.
Go to the front panel and press the View information key
to see the paper advance calibration
status. If the status is DEFAULT or RECOMMENDED, you should perform paper advance
calibration.
Lines appear stepped or jagged
If lines in your image appear stepped or jagged when printed:
ENWW
Print-quality issues by symptom
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