What to do if the front panel is blank
No system error message can be displayed when the front panel is blank. In these cases the front panel
has not necessarily failed—any other electronic component can be the root cause. The Power Switch
and Formatter LEDs can help you to troubleshoot a problem in this situation; see
How to read the power
switch LEDs on page 15 and How to read the Formatter LEDs on page 16.
System error codes
System error codes are hexadecimal numbers generally caused by internal system errors. The following
pages contain a list of system error codes and their respective descriptions and recommended
corrective actions. Try one recommended action at a time and check whether the error code has
disappeared.
If you have an error code which is not documented in this Service Manual or you have an error which
you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office.
When reporting the error, have the following information ready:
●
Model and Serial Number of the printer.
●
Which firmware revision the printer is using (see Note below). Check firmware in Setup Menu /
Information Menu / Show Printer Information.
●
The complete error number (see Note below).
●
The complete error number (see Note below).
●
The Service Configuration Print.
●
The Current configuration sheet.
●
Which software application the customer is using (name, version and so on).
NOTE: When reporting the System Error Code, make sure that you supply the full Internal Error Code
and the firmware version. Without this information, HP Support Personnel cannot help you. To view the
Internal Error Code, hold the DOWN key and press the CANCEL key at the same when the System
Error Code is displayed on the Front Panel.
Explanation of system error codes and warnings
System Error Codes explain which component/system is failing and what action should be taken to
resolve the problem.
42 Chapter 3 System error codes ENWW
To Next Page
Loading...