Message or code Recommendation
[Color] printhead #[n] error: not
present
Insert the correct printhead.
[Color] printhead #[n] error:
please remove
Remove the incorrect printhead and insert a new printhead of the correct type
(color and number).
[Color] printhead #[n] error:
replace
Remove the non-functional printhead and insert a new printhead.
[Color] printhead #[n] error:
reseat
Remove and reinsert the same printhead, or try cleaning the electrical
connections. If necessary, insert a new printhead.
[Color] printhead #[n] out of
warranty
The printhead’s warranty has expired, because of the length of time it has
been in operation or because of the volume of ink used.
[Color] printhead #[n] warranty
warning
The printhead’s warranty may be invalidated by the use of the wrong kind of
ink.
IO error Restart the printer. If the problem persists, contact HP Support.
IO warning Try again; if the problem persists, contact HP Support.
Paper advance calibration
pending
Perform paper advance calibration.
Paper too small to print paper
advance calibration
Unload paper and load larger paper.
Paper too small to scan paper
advance calibration
Unload paper and load larger paper.
PDL Error: Ink system not ready Clean the printheads.
PDL Error: Job clipped The image is too large for the paper or for the printer. Load larger paper if
possible, or reduce the image size.
PDL Error: memory full Restart the printer and try resending the job; if necessary, reduce the
complexity of the job.
PDL Error: out of paper Load more paper.
PDL Error: parsing error The print job is unintelligible to the printer. Try to recreate and resend it. Check
your cable connections.
PDL Error: print mode error The paper type or print quality specied for the job are incorrect. Change the
loaded paper type or the print settings.
PDL Error: printing error Try sending the job again.
PDL Error: virtual memory full Restart the printer and try resending the job; if necessary, reduce the
complexity of the job.
Printhead alignment error:
paper too small
Unload paper and load larger paper.
Replace [color] cartridge Replace the cartridge.
Reseat [color] cartridge Remove and reinsert the same cartridge.
Update: failed. Invalid le Make sure that you have selected the correct rmware update le. Then try
again to perform the update.
01.0, 01.1, 01.2 Restart the printer. If the problem persists, contact HP Support.
21, 21.1, 22.0, 22.1, 22.2,
22.3, 24
Restart the printer. If the problem persists, contact HP Support.
3