08:11 Communication lost between front panel and printer
Call agent:
1. Restart the printer.
2. Update the firmware.
Service engineer:
1. Check that the front panel is correctly connected.
2. Replace the front panel. See Front panel on page 281.
3. If after replacing the front panel the SE continues to appear; replace the formatter PCA. See Formatter
PCA on page 278.
09:01 Media jam in Scanner
Call agent:
1. Turn off the product using the power key at the front, then also turn off the power switch at the rear
and disconnect the power cable.
2. There is a small lever at the rear left of the scanner. Slide the lever to the right and open the scanner
cover.
3. Solve the media jam.
4. Check and clean the pressure rollers.
5. Close the scanner cover and gently push it down to lock it into place.
6. Reconnect the product’s power cable; turn on the power switch at the rear, and turn on the product
using the power key. If no paper is seen:
a. Open the scanner cover. Underneath you should see red, then green, then blue flashing lights.
b. In the center of the scanner cover, between the flashing lights, you will find 4 small sensors labeled
as R, G, B and L. Put your fingers over the R, G and B sensors simultaneously and the scanner motor
should advance.
Service engineer:
▲
If there is no response from the scanner motor, replace the Engine PCA. See Engine PCA on page 277.
09:01:10 Scanner Motor is failing
Call agent:
1. Reboot the printer.
2. If system error persists, upgrade to the latest firmware.
3. Open the scanner cover. Underneath you will see red, then green, then blue flashing lights.
4. In the center of the scanner cover, between the flashing lights, you will find 4 small sensors labeled as
R, G, B and L. Put your fingers over the R, G and B sensors simultaneously and the scanner motor should
advance.
ENWW System error codes in full 115
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