▲
Check the condition and connections of the Scanner Power cable, if necessary replace the cable.
09:09:11 USB cable of the Scanner is failing
Service engineer:
▲
Check the condition of the Scanner USB cable and its connections, if necessary replace the cable.
09:10:04 Scanner is in SAFE MODE
Service engineer:
▲
Restart the product, if the problem persists replace the SCU. See Scanner Controller Unit (SUP)
on page 393.
09:10:10 Scanner Controller Board (SCU) is failing
Call agent:
1. Turn off the product (20 sec.) using the Power key at the front, then also turn off the power switch at
the rear and disconnect the power cable.
2. Perform the Scanner Calibration.
3. If the system error persists, upgrade with latest firmware version.
4. Perform File System Check.
5. Perform the Scanner Validation.
Service engineer:
1. Check the USB cable connection.
2. Replace the Scanner SCU. See Scanner Controller Unit (SUP) on page 393.
3. Check the Scanner USB cable connection and the Power/Reset/Awake cable from the Scanner Controller
Board to the Interconnect PCA; replace if broken.
4. Replace the Interconnect PCA.
11:10 Trailing cable does not seem to be detected
Call agent:
▲
Use the power switch at the rear to turn off the printer, then disconnect the power cord.
Reconnect the power cord, then turn on the printer.
Service engineer:
1. Check that the trailing cable is correctly connected between the engine PCA and carriage PCA.
2. Check that the trailing cable connectors are not damaged, especially on the E-Box side; replace the
trailing cable if necessary.
3. Check that the power cable from the power supply unit is connected to the formatter.
118 Chapter 3 System error codes ENWW
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