HP Designjet T920

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Ensure that the basket is not full.
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Ensure that the paper is not jammed.
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Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll, or
remove prints manually as they are completed.
If you see the message Please remove the print from the basket and press OK to continue, empty the
basket, check that there is no paper in the path to the basket, then press OK. The printer checks that the
problem has been fixed.
The paper type is not in the list
To work with a paper that does not appear in the list in the driver or front panel, you can choose one of the
other papers in the list. However, you should at least choose a paper of the same type: transparent or
translucent, photo or bond, coated or technical.
NOTE: For photo paper, it is important to select a photo paper type, as the printer adjusts its use of ink for
photo paper.
Transparent or translucent film
If your paper is a transparent film (for example, a transparency), select paper type Film > Transparent/Clear
film.
If your paper is a translucent paper or film (for example, technical paper), select paper type Film > Matte
film.
Photo paper
If your paper is a photo paper, use the Photo Paper category. For gloss or high-gloss paper, select paper type
Photo Gloss Paper. For semi-gloss, satin, pearl, or luster finishes, select paper type Photo Semi-gloss/Satin
Paper.
To increase gamut on photo paper, select paper type HP Universal Gloss Photo Paper or HP Universal Satin
Photo Paper, depending on the finish.
Bond and coated or technical paper
Your paper type selection for generic paper depends on the paper’s ink absorption capacity.
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For thin papers (< 90 g/m
2
) or uncoated papers (for example plain paper or bright white paper), select
paper type Bond and Coated Paper > Plain Paper. You can also select
Recycled Bond Paper.
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For light coated papers (< 110 g/m
2
), select paper type Bond and Coated Paper >
HP Coated Paper.
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For heavyweight coated papers (< 200 g/m
2
), select paper type Bond and Coated Paper > Heavyweight
Coated Paper
.
Black ink is easily removed when touched
This happens when your paper is incompatible with matte black ink. To use an optimized ink combination,
select paper type
Photo Paper > Photo Gloss Paper.
After printing, the paper has wrinkles or there is too much ink
Reduce the quantity of ink, or use thicker paper. Matte paper categories from thinnest to thickest are:
58 Chapter 2 Troubleshooting ENWW