Status /
Failure mode
Action
reported
to user
Service
Support /
Printer
Informati
on Code
by EWS
Printhead
Informati
on by
Control
Panel
Description
TEMP_TOO_LO
W
RESEAT 128 0x00080 The temperature of the pen has been below the normal
margins for too long
BAD_ACUMEN_
ACCESS
RESEAT 1024 0x00400 Error while reading or writing printhead bits
CSDATA_NOT_
RESPONDING
RESEAT 8192 0x02000 The CSDATA communication failed
CSDATA_TRAN
SMIT_ERROR
RESEAT 16384 0x04000 The CSDATA communication failed
4. If the printhead shows Reseat error code (0x00002, 0x02000, 0x04000...)
Root Cause
●
If the printer rejects the printhead before even trying to initiate tube purging, it can indicate that
the printer does not recognize the printhead. This may also cause a 0x00002 printhead Error Code
to be shown on the Front Panel.
●
The printer is not able to communicate with the printhead.
●
Other issues.
Corrective action
●
Reseat the same printhead and try again. Follow Front Panel instructions. Do not stop the
servicing routines, allow the printhead to be initialized.
●
If it fails replace it with a new PHA and follow Front Panel instructions.
●
Try 2 times more with the new PHA.
●
If the reseat message continues to appear, check the carriage PCA using the Carriage test in the
diagnostic menu. Replace carriage PCA if needed.
5. If there is no Printhead error shown on the Front Panel or EWS
Root Cause
●
Unknown.
Corrective action
●
Reseat the same printhead and try again. Follow Front Panel instructions.
After this process it may end on a PH reseat with a PHA error (see step 4 inCheck the Printhead
error code on page 66) or in a Printhead replacement (see The front panel display shows “PH
replacement not complete” on page 68).
ENWW Ink supply problems 67
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