HP Designjet T920

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SE 93.1.3:10
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SE 93.1.4:10
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SE 93.3.0:10
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SE 93.3.1:10
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SE 93.3.3:10
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SE 93.3.4:10
Root Cause
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Upper primer than manages 4 ink tubes( Cyan/Magenta/Gray/Photo black)is failing,
therefore, those tubes are not completely filled.
Corrective action
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Replace upper primer.
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Run the “Ink Delivery System diagnostic” to check the status of the Ink Supply Station . If it
fails, replace the corresponding ISS.
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Also, ensure that the ink tube connectors are properly lubricated.
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Run a tube purge to fill all the tubes, including the missing color.
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To purge the tubes, first remove all supplies (ink and printhead). Then run “Purge tubes”
from the service utilities. Re-insert the inks and printhead, as requested.
c. Service plot shows the following SE:
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SE 93.1.2:10
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SE 93.1.5:10
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SE 93.3.2:10
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SE 93.3.5:10
Root Cause
●
Lower primer than manages 2 ink tubes (Yellow and Matte Black) is failing, therefore, those
tubes are not completely filled.
Corrective action
●
Replace lower primer.
●
Run the “Ink Delivery System diagnostic” to check the status of the Ink Supply Station . If it
fails, replace the corresponding ISS.
●
Also, ensure that the ink tube connectors are properly lubricated.
●
Run a tube purge to fill all the tubes.
●
To purge the tubes, first remove all supplies (ink and printhead). Then run “Purge tubes”
from the service utilities. Re-insert the inks and printhead, as requested.
d. Service plot shows the following SE:
70 Chapter 2 Troubleshooting ENWW