For other image quality problems, see Troubleshooting print-quality issues on page 129.
The printer printed on the wrong paper type
If the printer prints your job before you were able to load your desired paper, you may have Use Printer
Settings selected for the Paper Type in the printer driver. When Use Printer Settings is selected the printer
will print immediately on whichever paper is loaded. Load your desired paper, see
Paper handling on page 33,
and select your paper type specifically in the driver.
●
In the Windows driver dialog: select the Paper/Quality tab, then select your paper type from the Paper
Type list.
●
In the Mac OS X Print dialog: select the Paper/Quality panel, then select your paper type from the
Paper Type list.
NOTE: Use Printer Settings is the driver default.
Automatic cut not available
Some paper types, such as canvas, cannot be cut by the automatic cutter. When such a paper type is loaded
and active, the printer cannot switch automatically to the other roll: the active roll must first be unloaded
manually.
On hold for paper
Based on a set of conditions that you can set when sending a job (see Paper mismatch action on page 23), the
printer will decide which of the loaded rolls of paper is more suitable to print the job. If there is no roll of
paper available that meets all the conditions, the printer will put the job on hold for paper. You can manually
resume the job, forcing it to print on a paper other than the one originally specified, otherwise it will stay on
hold.
NOTE: When an uncuttable roll is active, every job sent to any other paper source is put on hold until you
manually unload the uncuttable roll.
Which criteria are used to decide on which roll a job will be printed?
When a user sends a job, the desired paper type can be set (in the driver or in the Embedded Web Server). The
printer will print the job on a roll of paper of the chosen paper type that is large enough to print the drawing
without clipping. If there is more than one roll on which the job could be printed meeting all the criteria, the
roll will be chosen according to your preferences. These can be set from the front panel: see
Roll switching
options on page 23.
When is a job put on hold for paper?
If the paper mismatch action is set to Put job on hold (see Paper mismatch action on page 23), a job is put on
hold for paper in the following cases:
●
The paper type that has been selected by the user is not currently loaded on the specified roll—or on
either of the rolls, if no roll has been specified.
●
The paper type that has been selected by the user is loaded on the specified roll, but the drawing is too
large to fit on the roll—or on either of the rolls, if no roll has been specified.
ENWW The printer printed on the wrong paper type 121
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