1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles.
2. Always keep the cover of your printer closed.
3. Protect your paper rolls and sheets by storing them in bags or boxes.
Colors are inaccurate
If the colors of your print do not match your expectations, try the following:
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel
and in your software. See
View information about the paper on page 42. Also, press , then ,
then Image-quality maintenance > Calibration Status to check the color calibration status. If the
status is PENDING or OBSOLETE, you should perform color calibration: see
Color calibration on page 73.
If you have made any changes, you may wish to reprint your job in case the problem has been solved.
2. Check that you are printing on the correct side of the paper.
3. Check that you are using appropriate print-quality settings (see
Printing on page 50). If you have
selected the Speed or Fast options, you may not get the most accurate colors. If you change the print-
quality settings, you may wish to reprint your job at this point in case the problem has been solved.
4. If you are using Application Color Management, check that the color profile you are using corresponds
to the selected paper type and print-quality settings. If you have doubts about which color settings to
use, see
Color management on page 72.
5. If the problem consists of color differences between your print and your monitor, please follow the
instructions in the “How to calibrate your monitor” section of the HP Color Center. At this point, you may
wish to reprint your job in case the problem has been solved.
6. Print the Image Diagnostics Print. See
The Image Diagnostics Print on page 141.
7. Try using the color adjustment options to produce the colors you want. See
Color adjustment options
on page 75.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
The image is incomplete (clipped at the bottom)
●
Did you press
before all the data were received by the printer? If so, you have ended the data
transmission and will have to print the page again.
●
The I/O timeout setting may be too short. This setting determines how long the printer waits for the
computer to send more data, before deciding that the job is finished. From the front panel, increase the
I/O timeout setting to a longer period and then send the print again. Press
, then , then Setup
> Connectivity > Advanced > Select I/O timeout.
136 Chapter 17 Troubleshooting print-quality issues ENWW
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