●
Use a RIP to print the file.
●
Reduce the resolution of bitmap images in your application software.
●
Select a lower print quality in order to reduce the resolution of the printed image.
NOTE: If you are working under Mac OS X, not all of these options are available.
These options are suggested for troubleshooting purposes and may adversely affect the final output quality
or the time necessary to generate the print job. Therefore, they should be cancelled if they do not help to
solve the problem.
Lines are too thick, too thin or missing
1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel
and in your software. See
View information about the paper on page 42.
2. Check that you are using appropriate print-quality settings for your purposes (see
Printing on page 50).
Select the custom print-quality options in the driver dialog, and try turning on the Maximum detail
option (if available). You may wish to reprint your job at this point in case the problem has been solved.
3. If the resolution of your image is greater than the printing resolution, you may notice a loss of line
quality.
4. If lines are too thin or missing, print the Image Diagnostics Print. See
The Image Diagnostics Print
on page 141.
5.
If the problem remains, go to the front panel and press
, then , then Image-quality
maintenance > Calibration Status to see the printhead alignment status. If the status is PENDING, you
should align the printheads. See
Align the printheads on page 148. After alignment, you may wish to
reprint your job in case the problem has been solved.
6.
Go to the front panel and press
, then , then Image-quality maintenance > Calibration
Status to see the paper advance calibration status. If the status is DEFAULT, you should perform paper
advance calibration: see
Recalibrate the paper advance on page 127.
If the problem persists despite all the above actions, contact your customer service representative for
further support.
Lines appear stepped or jagged
If lines in your image appear stepped or jagged when printed:
138 Chapter 17 Troubleshooting print-quality issues ENWW
To Next Page
Loading...
