Defects near the top of a print ................................................................ 64
Colors are inaccurate ........................................................................... 65
The output is completely blank ............................................................... 66
The output contains only a partial print ................................................... 66
The image is clipped ............................................................................ 66
One image overlays another on the same print ........................................ 67
The image has a wood-grain appearance (aeroworms) ............................ 68
7 Troubleshoot paper issues
The paper cannot be loaded successfully ................................................ 69
The paper has jammed ......................................................................... 69
Check the printhead path ..................................................... 69
Check the paper path .......................................................... 70
Automatic paper-cutter does not function ................................................. 71
Take-up reel paper jammed ................................................................... 71
Take-up reel does not wind .................................................................... 71
8 Troubleshoot ink system issues
Clean the printheads ............................................................................ 74
Align the printheads ............................................................................. 74
Reinsert printheads procedure ............................................... 75
Image Quality Maintenance menu procedure .......................... 76
Scan errors during alignment ................................................ 77
9 Front-panel error messages
10 Get help
Introduction ......................................................................................... 82
HP Instant Support ................................................................................ 82
HP Proactive Support ............................................................................ 82
HP Customer Care ............................................................................... 82
Telephone numbers .............................................................. 84
HP Designjet Online ............................................................................. 86
Other sources of information .................................................................. 86
11 Legal information
Hewlett-Packard Limited Warranty—HP (HP Designjet Z6100 Printer
series) ................................................................................................. 87
A. Extent of HP Limited Warranty .......................................... 87
B. Limitation of warranty ....................................................... 89
C. Limitations of liability ....................................................... 89
D. Local law ........................................................................ 89
Hewlett-Packard Software License Agreement .......................................... 89
HP SOFTWARE LICENSE TERMS .......................................... 90
Open source software ........................................................................... 91
Open source acknowledgments ............................................. 91
Open source written offer ..................................................... 91
Regulatory notices ................................................................................ 91
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