Colors are inaccurate ........................................................................................................... 157
PANTONE* colors are inaccurate ........................................................................... 157
Colors between different HP Designjets do not match ................................................ 157
The output is completely blank ............................................................................................... 159
The output contains only a partial print ................................................................................... 159
The image is clipped ............................................................................................................ 160
The image is in one portion of the printing area ....................................................................... 160
The image is unexpectedly rotated ......................................................................................... 160
The print is a mirror image of the original ............................................................................... 161
The print is distorted or unintelligible ...................................................................................... 161
One image overlays another on the same print ........................................................................ 161
Pen settings seem to have no effect ......................................................................................... 161
The image has a wood-grain appearance (aeroworms) ............................................................ 161
12 Troubleshoot paper issues
The paper cannot be loaded successfully ................................................................................ 163
The paper has jammed ......................................................................................................... 163
Check the printhead path ....................................................................................... 163
Check the paper path ............................................................................................ 165
Prints do not stack correctly in the bin ..................................................................................... 165
Automatic paper-cutter does not function ................................................................................. 165
Take-up reel paper jammed ................................................................................................... 165
Take-up reel does not wind .................................................................................................... 165
13 Troubleshoot ink-system issues
Cannot insert an ink cartridge ............................................................................................... 168
Cannot insert a printhead ...................................................................................................... 168
Cannot insert the maintenance cartridge ................................................................................. 168
Front panel recommends reseating or replacing a printhead ...................................................... 168
Clean the printheads ............................................................................................................ 168
Align the printheads ............................................................................................................. 169
Reinsert printheads procedure ................................................................................. 169
Image Quality Maintenance menu procedure ........................................................... 170
Scan errors during alignment .................................................................................. 171
14 Troubleshoot other issues
The printer is not printing ...................................................................................................... 173
The software program slows down or stalls while generating the print job ................................... 173
The printer seems slow .......................................................................................................... 173
Communication failures between computer and printer ............................................................. 174
Cannot access the Embedded Web Server .............................................................................. 174
“Out-of-memory” error message ............................................................................................. 175
AutoCAD 2000 memory allocation error ................................................................................ 175
The platen rollers squeak ....................................................................................................... 175
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ............................ 177
No output from Microsoft Visio 2003 ..................................................................................... 177
Print job canceled and purged when held for preview .............................................................. 178
15 Front-panel error messages
16 Get help
Introduction ......................................................................................................................... 183
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