Repair action that should help solve the problem. To find an error code description quickly, enter the
code in the box at the top of the tab and click the Find Error Codes button.
The Test Components tab displays low-level information on tests that are run.
Saving and Printing Information in HP Insight Diagnostics
You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette
or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will
automatically create an html file that has the same appearance as the information displayed on the
screen.
1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys
are not supported.
2. Click Save in the bottom right corner of the screen.
3. Select Save to the floppy or Save to USB key.
4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the
inserted diskette or USB HP Drive Key.
NOTE: Do not remove the diskette or USB key until you see a message indicating that the
html file has been written to the media.
5. Print the information from the storage device used to save it.
NOTE: To exit HP Insight Diagnostics, click the Exit Diagnostics button in the bottom left
corner of the screen then remove the Documentation and Diagnostics CD from the optical drive.
Downloading the Latest Version of HP Insight Diagnostics
1. Go to http://www.hp.com.
2. Click the Software & Driver Downloads link.
3. Enter your product number in the text box and press the Enter key.
4. Select your specific computer model.
5. Select your OS.
6. Click the Diagnostic link.
7. Click HP Insight Diagnostics Offline Edition.
8. Select a language and click Download.
NOTE: The download includes instructions on how to create the bootable CD.
ENWW HP Insight Diagnostics 5
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