HP dx2300 - Microtower PC Troubleshooting Guide

Table of contents
1 Computer Diagnostic Features
HP Insight Diagnostics ......................................................................................................................... 1
Accessing HP Insight Diagnostics ....................................................................................... 1
Survey Tab .......................................................................................................................... 2
Test Tab ............................................................................................................................... 3
Status Tab ........................................................................................................................... 4
Log Tab ................................................................................................................................ 4
Help Tab .............................................................................................................................. 4
Saving and Printing Information in HP Insight Diagnostics .................................................. 5
Downloading the Latest Version of HP Insight Diagnostics ................................................. 5
2 Troubleshooting
Safety and Comfort .............................................................................................................................. 6
Before You Call for Technical Support ................................................................................................. 6
Helpful Hints ......................................................................................................................................... 7
Solving General Problems .................................................................................................................... 9
Solving Hardware Installation Problems ............................................................................................. 13
Interpreting Diagnostic Lights ............................................................................................................. 14
HP Backup and Recovery Manager ................................................................................................... 16
Contacting Customer Support ............................................................................................................ 17
ENWW v

HP dx2300 - Microtower PC Specifications

General

Audio	Integrated High Definition audio
Form Factor	Microtower
Processor	Intel Celeron, Intel Pentium 4, Intel Core 2 Duo
Memory	Up to 4 GB DDR2
Optical Drive	DVD-ROM, DVD+/-RW
Graphics	Intel GMA 950 integrated graphics
Networking	10/100/1000 Ethernet
Expansion Slots	PCI, PCI Express x1, PCI Express x16
Ports	USB 2.0, serial, parallel, PS/2, audio in/out
Operating System	Windows Vista, Windows XP Professional
Chipset	Intel 945G